Privacy policy

We want to you to be completely satisfied with your purchase from Spark Lumino! However, if you are not happy with your purchase and would like to return an item, or you received an item that is damaged or defective, please select one of the return options so we can process your return or replacement order as quickly as possible.

RETURNS

Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.

• Returned within 60 days of receipt



• Sale items must be returned within 30 days of receipt



• Packed in original packaging with all parts and components



• In new condition with no damage or cut wires



• Light shades must be wrapped in their original wrapping

Any items that do not meet the above criteria will be subject to a restocking fee. Original shipping charges cannot be refunded. Credits will be issued using your original payment method, please allow up to 30 days for return and refund.

DAMAGED/DEFECTIVE MERCHANDISE

Spark Lumino takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact Customer Care within 48 hours at (800) 262-6612 or CustomerCare@Sparklumino.com so we can arrange for a pickup and replacement of the item.

• Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails



• Do not dispose of broken or damaged items



• Please save all packaging and boxes



• If possible, please include pictures of the item and packaging when emailing Customer Care

Satisfaction Guaranteed:

We want to you to be completely satisfied with your purchase from Spark Lumino. If you are not satisfied for any reason, please contact Customer Care and we will make it right.